2.6 RETURN POLICY (READ CAREFULLY)
At Shadmart, we’re committed to you. We’re able to offer you amazing discounts because we don’t house inventory after our sales end, and therefore cannot process returns except in very limited circumstances. The goods you order, are directly shipped from our China warehouse to your doorstep and therefore cannot process returns except in very limited circumstances.
Clothes, Shoes, Bags and Fashion Accessories, following terms and conditions, apply:
1) Damaged product: Please check while you receive the product from the courier company. If it's damaged, kindly return it back to the delivery man immediately. Accepting a damaged product will render the return policy ineffective.
2) Wrong delivery: The product delivered, doesn't match with the order details. (e.g customer ordered size 40 shoe, we sent size 42).
3) Incomplete Product: For multiple items sometimes some suppliers in China delays the delivery. In that case, we send you the goods which we already received in our Local warehouse. So in this case, please wait another week, to receive other items. You can also track your order from shadmart.com/tracking
4) Exchanges. We do not accept any Product Exchanges.
If your case should match any of the above-mentioned categories, please take a few close-up photos of the product, attach them to an email mentioning the issue along with your order ID number and fill out the form here shadmart.com/dispute. Once you have submitted for a dispute, kindly allow our dedicated disputes team to investigate the issue and they will get back to you within 2 to 5 working days with a resolution.
The return policy is ineffective if:
1) More than 72 hours have passed from the time of receiving the product (size issue only).
2) The colour and size match the order description.
3) Product colour varies due to photography, lighting sources, or your monitor setting.
4) Not satisfied with the quality.
5) The product has been used.
All Electronic Item: You must collect the electronic product by yourself in front of the delivery person. If it's DEAD ON ARRIVAL/BROKEN/DAMAGED please return it immediately. Once a delivery person leaves your house premises, you will not be eligible for a refund.
*Customers who confirm that they have received their goods are confirming that their goods arrived in good condition. Disputes will not be entertained after confirmation of order. All returned Products must be unused (e.g., not worn, washed, damaged, or altered) and returned in accordance with the instructions received from Shadmart Dispute Team. You are solely responsible for the cost of shipping the returned Product. Unauthorised returns will not be refunded or credited to your account, and we may handle or dispose of those products as we see fit in our sole discretion.
Any other item, except Shoes, Bags, Clothes, Fashion Accessories and Electronics Item, you agree that you understand what you are ordering. If the product is not damaged/faulty, a return is not acceptable.